Returns

Online Returns Policy

We always hope that you love the items you bought from us, however if for whatever you want to return your Miista items you can find the information you need to do so below.

If you are unsure about the sizing before buying, email us at customercare@miista.com. One of our product specialists will help you choose the best fit for you.

If, however, you wish to refund or exchange your purchase from miista.com, please login into your account page to submit your request below:

Customer Account

For more information about online returns & exchanges, please read the details below:

Online orders

  • If your parcel is suffering delays or is suspected to be lost, a case with the shipping courier will be opened to investigate the matter.
  • If the delivery method selected does not require a signature and there is proof of delivery the parcel would be considered successfully delivered and we will not take responsibility in case of theft.
  • If you receive your goods damaged or with signs of wear, please email customercare@miista.com within 48 hours after receiving your order with your order number and images of the damage. Any defect must be reported prior to wear.
  • Orders issued from Miista.com cannot be price matched with Miista's purchased through other retailers.
  • Orders issued prior to sales and promotions cannot be price-matched to the discounted price.

    • Return requests

    • If you wish to return your order, you must make a request through the relevant link above within 14 days of receiving the items.
    • Returns must be shipped back within 14 days of receiving the return label. Outside of this return period, returns will not be accepted.
    • Please note, returns can only be sent back with labels issued by Miista. Returns arriving at our warehouse with third party shipping companies will not be accepted.
    • We do not refund the original postage and packaging charge.
    • We may make a deduction from the refund for loss in value of any goods supplied if the loss is the result of an incorrect handling of the product.
    • All items returned must be in an unworn condition with all tags and labels attached (Specifically there must be no marks on the soles or upper materials). Items returned with marks or damage will not be accepted.
    • Returns and exchanges must include the original shoe box in a reasonable condition and without postal labels. Damages to the shoe box or omission of the shoe box will result in the rejection of the return/exchange and shipping of the order back to the customer.
    • All returned items must be packaged in a box of the same or similar size as the original product box (e.g., the shoe box). Oversized boxes result in excessive shipping costs, and returns sent in such packaging will not be accepted. Failure to comply with this requirement may result in no refund being issued. Please ensure you use appropriately sized packaging, or contact our customer service team for guidance before shipping your return.
    • Miista is not responsible for products intentionally or accidentally returned which belong to other brands in place of the pre-agreed Miista order return. If this happens, the return will be rejected all together and shipped back to the customer, and the customer will be responsible for covering the shipping cost of 15 EUR, USD, or GBP.
    • We always try to deal with returns as soon as they arrive. However, please allow up to 14 days for your return or exchange to be processed, from the time that we have received them in the warehouse.
    • Online purchased products can only be returned via the designated channels directly to our e-commerce warehouses. Our Miista stores cannot accept online returns. The only exception to this is any US orders can exclusively now be returned to our New York Miista Store (See our in-store returns policy for all t&c’s related to this US exclusive service). Please contact customercare@miista.com if you are having exceptional circumstances which prevent you from returning online orders via designated channels.

    Full-Price returns for refunds

    • A standard return fee of 15 EUR, USD or GBP will be charged for all returns. This fee will be deducted from your refund and includes a DHL return label, which will be provided once your return request has been processed and authorised.
    • If you are returning your order from a different country than the original delivery destination, including international shipments, please note that any additional international shipping costs incurred will be deducted from your refund. If you would like an estimate before returning your item, our team will be happy to assist.

    Full-price returns for exchanges

    • If you wish your exchange your product for another size or style, the first exchange will be free of charge. If you wish to follow up with further exchanges within the same order, a £/$/€15 shipping fee will apply.
    • If you wish to exchange an order that was originally paid at a discounted price, we will respect the discount on the exchange if the new product is also eligible for a discount.
    • If you would like to exchange your purchase for another item, your original order will be refunded as store credit, issued in the form of a gift card. This can be used towards a new purchase on our website, or with the assistance of our Customer Care team who will happily create the order for you.
    • All exchanges are facilitated via store credit/gift card. Once an exchange has been completed, any future returns of the exchanged order will be refunded back to store credit/gift card only, in line with our Returns Policy.
    • Any additional purchases paid for with gift card/store credit will be refundable only back to gift card/store credit

    Return for credit or gift vouchers

    • Store credit and gift vouchers have a validity of 1 year from the date of purchase and will only be valid within the market they were issued for.
    • Store credit and gift vouchers cannot be exchanged for cash.
    • Where an order is paid using multiple payment methods (e.g., gift card and card), refunds will be issued to the original payment methods. Gift card payments will be refunded first, with any remaining balance refunded to the card used

    Seasonal sale, outlet & promotions

    • Products purchased during a seasonal sale, the outlet section, or purchased during a promotion can be returned for gift card/store credit. Exchanges for another item or size are subject to availability and can be processed with the support from our Customer Care team.
    • For exchanges of sale items, please note that stock is limited. If, between the time an exchange is processed and the returned goods are received at the Miista warehouse, the requested item becomes unavailable, the value of the original purchase will be issued as a gift card.
    • The same returns policy applies to items purchased with a personalised discount code.
    • If you are exchanging for a product with a higher price than the original order, a new order will be created for you by the Customer Care team and shared via email to complete using your gift card.
    • If you are exchanging for a product with a lower price than the original order, the same procedure will apply with any additional value remaining onto the gift card.
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