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Returns

MIISTA ONLINE RETURN POLICY


We always hope that you love the items you bought from us, however if for whatever you want to return your Miista items you can find the information you need to do so below. 

If you are unsure about the sizing before buying, email us at customerservice@miista.com: one of our product specialists will help you choose the best fit for you.

If, however, you wish to refund or exchange your purchase from miista.com, please click the relevant link below:

EU Returns & Exchanges
UK Returns & Exchanges
US Returns & Exchanges
Rest of world Returns & Exchanges


For more information about online orders, returns & exchanges and gift cards, please read the details below:

 


Online orders:

  • If your parcel is suffering delays or is suspected to be lost, a case with DHL will be opened to investigate the matter.

  • If the delivery method selected does not require a signature and there is proof of delivery. The parcel would be considered successfully delivered and we will not take responsibilityin case of theft.

  • If you receive your goods damaged or worn, please email to customerservice@miista.com within 48 hours after receiving your order with your order number and images of the damage.

  • Orders issued from Miista.com cannot be price matched with Miistas purchased through other retailers.

  • Orders issued prior to sales and promotions cannot be price-matched to the discounted price.



Return requests

  • If you wish to return your order, you must make a request through the relevant link above within 14 days of receiving the items.

  • Returns must be shipped back within 14 days of receiving the return label. Outside of this return period, returns will not be accepted.

  • Please note, returns can only be sent back with labels issued by Miista. Returns arriving at our warehouse with third party shipping companies will not be accepted.

  • We do not refund the original postage and packaging charge.

  • We may make a deduction from the refund for loss in value of any goods supplied if the loss is the result of an incorrect handling of the product.

  • All items returned must be in an unworn condition with all tags and labels attached (Specifically there must be no marks on the soles or upper materials). Items returned with marks or damage will not be accepted. 

  • Returns and exchanges must include the original shoe box in a reasonable condition and without postal labels. Damages to the shoe box or omission of the shoe box will result in the rejection of the return/exchange and shipping of the order back to the customer.

  • Miista is not responsible for products intentionally or accidentally placed in the returned product or package, nor for products returned which belong to other brands. If this happens, the customer will be responsible for covering the shipping cost of 15 EUR, USD, or GBP.

  • Online purchased products can only be returned via the designated channels directly to our e-commerce warehouses. Our Miista stores cannot accept online returns. Please contact customerservice@miista.com if you are having exceptional circumstances which prevent you from returning online orders via designated channels.

  • We always try to deal with returns as soon as they arrive. However, please allow up to 14 days for your return or exchange to be processed, from the time that we have received them in the warehouse.



Returns for refunds

  • An admin fee of 15 EUR, USD, or GBP will be charged for all the returns coming from any country in the world. This admin fee will be deducted from the refund and will include a DHL return label, which will be sent to you after your request has been processed and authorized.



Returns for exchanges

  • If you wish your exchange your product for another size or style, the first exchange will be free of charge. If you wish to follow up with further exchanges within the same order, a £/$/€15 shipping fee will apply. 

  • If you wish to exchange an order that was originally paid at a discounted price, we will respect the discount on the exchange if the new product is also eligible for a discount.

  • If you are exchanging for a product with a higher price than the original order, an invoice will be sent to cover the difference in price. 

  • If you are exchanging for a product with a lower price than the original order, a refund of the difference in balance will be issued upon processing the exchange. 



Credit or gift vouchers (to be applicable from 22/11/2023)

  • Items being returned for store credit will be free of charge.

  • Store credit and gift vouchers have a validity of 1 year from the date of purchase and will only be valid within the market they were issued for.

  • Store credit and gift vouchers cannot be exchanged for cash.

  • Orders paid either fully or partly with a gift card, if returned, will be refunded in the same proportion back to the original payment method. 



Sales/Outlet/Promotion

  • Products purchased from the outlet section, or purchased during a promotion or sale can only be returned for store credit or exchanged for another item or size. 

  • The same returns policy applies to items purchased with a personalized discount code.




IN STORE

  • Items bought in store are not refundable and exchanges can only be transferred to a Miista Gift Voucher.

  • Online purchases cannot be returned or exchanged in physical stores.




WARRANTY

  • We provide a 6-month warranty ("Warranty Period") for all products purchased directly from Miista.com.

  • Products purchased from wholesalers or other third-party distributors are not covered under this warranty. 

  • This warranty covers defects in materials and workmanship under normal use.

  • During the Warranty Period, Miista will, at its sole discretion, repair or replace products that are proven to be defective in materials or workmanship. The decision to repair or replace will be made by our experts after a thorough examination of the product.

  • This warranty does not cover:

    Damage caused by accident, abuse, misuse, water damage or neglect.

    Unauthorized modification of the product.

    Normal wear and tear.

  • To obtain warranty service, the customer must:

Contact our customer service department at customerservice@miista.com during the Warranty Period.

Provide proof of purchase and a detailed description of the issue.

  • Offers to cover the cost of repair will have 30 days validity. After 30 days the offer will expire, and we will no longer be liable to cover the cost of repairs.




SAMPLE SALES T&Cs


  • During Miista Sample Sales, all sales are final, and we do not accept returns or exchanges.

  • Items purchased at Miista Sample Sales are not eligible for returns, exchanges, or warranty.

  • Please note online store credit cannot be applied at Sample Sales. 

  • For any questions, please contact customerservice@miista.com.

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